Choosing the right apartment call box for your building is crucial for both convenience and security. A call box acts as a gateway for visitors to request access, and selecting the right system can enhance the overall functionality of your property. 

This guide covers the essential features to consider when evaluating apartment call boxes, helping you make an informed decision that meets your building’s needs.

What is an apartment call box?

Apartment call boxes are an essential component of modern access control systems. They provide a convenient and secure way for visitors to request entry, and tenants can use them to grant access without having to walk down to the lobby.

With various options available, selecting the right call box involves evaluating its features, compatibility, and overall functionality. 

Types of apartment call boxes are:

• Wired call boxes. The first generation of wired call boxes depended on telephone wiring to carry signals between tenants and residents. While you can still purchase these, modern call boxes use modern technology to enable more features.
• Cellular call boxes. Cellular call boxes operate over mobile networks, offering wide coverage and flexibility. They are ideal for properties where running wires is challenging.
• Video call boxes. These call boxes provide visual verification of visitors, enhancing security. They often include features like high-definition cameras and recording capabilities.
• Wireless call boxes. A wireless call box eliminates the need for extensive wiring, simplifying installation. They can operate using radio frequencies or WiFi.
• IP-based call boxes. IP intercom call boxes are a type of wireless call box that use internet protocols to facilitate communication. They offer advanced features like remote access and integration with other IP-based systems.

Features to look for in a call box

Keep an eye out for these features to provide the best experience for your residents.

Security features

Some advanced call boxes offer access logs that record entry attempts and communication history. This feature is useful for security audits and tracking suspicious activity.

For video call boxes, opt for models with high-definition cameras and night vision capabilities. This ensures clear visibility of visitors at all times, enhancing security. 

And while your residents’ physical security is a high priority, cybersecurity is becoming increasingly important in today’s internet-connected world. You should ensure that the call box uses encryption protocols to protect communication between visitors and tenants. This will prevent unauthorized access and potential security breaches.

Communication methods

Look for call boxes that support two-way communication, allowing tenants to speak with visitors simultaneously, as opposed to a one-way system that only lets one party talk at once. This can be crucial for verifying the identity of visitors before tenants grant them access.

Choose a call box with an app you can use on your smartphone. This allows tenants to receive access requests and grant entry via their smartphones, adding convenience and flexibility.

For redundancy, pick a call box that supports various communication methods, such as landlines, cellular networks, and internet-based systems. This flexibility ensures reliable operation under different circumstances.

Integration capabilities

The best call boxes are compatible with your building’s existing access control systems, such as electronic locks and gate operators. This prevents the need for additional hardware and simplifies integration.

If your building uses smart home or building management systems, choose a call box that integrates with these technologies. This enables seamless control and monitoring from a single platform.

Call boxes can integrate with smart technology like:

• Smart lighting systems
• Property management software platforms
• Locks
• Intercoms
• Security cameras

Specifically, some call boxes offer API access or integration with third-party applications, enhancing functionality and allowing customized solutions based on your property’s needs.

Durability and weather resistance

Select a call box made from durable materials, such as weather-resistant metals or high-grade plastics. This ensures longevity and reduces the need for frequent replacements.

You can verify a call box’s durability by looking for an environmental protection rating, such as IP65 or higher. This will allow it to withstand rain, dust, and temperature fluctuations, which is particularly important for outdoor installations.

User interface

The call box should have a user-friendly interface, making it easy for visitors to operate. Clear buttons, readable displays, and intuitive navigation are essential for a smooth user experience.

Look for call boxes that offer customizable options, such as programmable buttons or user profiles. This allows for tailored access and functionality based on specific needs.

Installing an apartment call box

While some call boxes can be installed by property managers or maintenance staff, professional installation ensures proper setup and functionality. This is especially important for complex systems.

After installation, maintain your apartment call box with the following: 

• Regular maintenance checks. Regular maintenance can prevent issues and ensure the call box operates smoothly. Schedule periodic inspections to address any potential problems.
• Support and warranty guarantees. Choose a call box from a reputable manufacturer that offers reliable support and warranty services. This provides peace of mind and assistance if issues arise.